Terms & Conditions
You can choose to either collect your order from our London location or arrange for delivery of your purchase.
We deliver worldwide thanks to our carefully selected courier partners. Our website outlines our estimated delivery times and costs, although these may be subject to change.
All products will be lovingly and appropriately packaged and prepared for either delivery or collection by Fancy Kids team.
*If your country is not listed among the choices in the drop menu, please contact us for a delivery quote.
We do deliver outside of Europe. If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of such import duties or taxes are your sole responsibility. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
If you do not receive the products ordered by you within our estimated timeframe for delivery for each individual jurisdiction please contact us by email at firstname.lastname@example.org and we will investigate the matter for you. We shall have no liability to you unless you notify us of the problem within 20 days of the date on which you ordered the products.
Our aim is that you are satisfied with everything you purchase from our website. If you receive a faulty, incorrect or damaged product just let us know and we will try to arrange a replacement. We do not offer refunds on such items.
Please do not return an item unless you first contact us, as we will be unable to arrange a replacement when doing so.
Unfortunately, unless faulty, incorrect or damaged on delivery, we cannot accept returns of any item, as our personalised gifts have no re-sale value. If we have made a mistake with your order, we will have your order remade on the condition that you return the original order to us first so that we can examine it. Please return these items within 14 days of receipt. Items returned after this period will not be accepted. It is your responsibility to return the item to us at your own cost, and if proven faulty, incorrect or damaged then we will refund you the cost of the postage. If any part of your order is missing, just let us know and we will investigate the matter.
Please ensure that you have provided us with the correct name for the personalisation as we cannot be held responsible for mistakes or spelling, once the item has been personalised. You are responsible for all spelling and grammar contained within your order.
We reserve the right to cancel your order at any time and issue a full refund. The provisions of this clause do not affect your statutory rights.
About Fancy Kids
Welcome to the Fancy Kids website. As with all online endeavours, there’s some legal bits and bobs to run through. By accessing our site you are giving a thumbs up to adhering to the terms, conditions and disclaimers contained below.
Fancykids.com is owned and operated by LDA Investments ltd. We are a company officially registered in the UK and Wales. Our company registration number is 09326548. Our registered office is 6 Lloyds Avenue, Unit LG.FR, London, EC3N 3AX. We are registered for VAT in the UK and our VAT number is: 205818319.
The order process
When you place a Fancy Kids order, you’ll receive a confirmation email outlining the products purchased. This email is not an official acceptance of your order, this will only happen as and when www.fancykids.com dispatch it via our chosen couriers or postal service provider.
We reserve the right to not accept your order without reason.
In order to guarantee a secure and pleasant shopping experience, www.fancykids.com uses PayPal technology. Fancykids.com has chosen PayPal for maximum security during the payment process, thus the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact our Customer Service department at email@example.com.
Please note that all payments done through our website will appear on your credit card statement as LDA Investments Ltd.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include the VAT in the total price.
Conformity of Goods
The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.
Personal info we hold about you.
We collect personal information from you when you submit your details directly to us or our website. This can include info required for registering to use www.fancykids.com, details needed to create an account or profile, completion of a form or through competition entries. The categories of personal info collected are described below in more detail;
Contact details - Such as email address, name, telephone number and home address associated with your account or profile.
Comments / opinions - Such as feedback responses to competitions or surveys.
Correspondence between LDA Investments Ltd. t/a Fancy Kids and you - Such as email or print messages regarding orders and service.
Payment and transaction info - Such as purchase records and payment methods used.
Third party profile information - Such as social media login details, user names or photos permitted by you to that service.
How do we use this information?
We only ever use this info respectfully and in relation to our direct relationship with your preferences and requests or to help us monitor or improve the site’s processes and procedures.
Contact details - We will use your contact details for direct communication purposes only in order to sell the services we offer and provide answers to customer questions. We may also use your info to send you details on products of services that may be of interest to you. We will only use locational information to tailor content to your city or state, we will never track your exact location.
Comments / opinions - We use this information to determine what products or services may be of interest to you, as well as for improvement to our functionality.
Payment and transaction info - This information is used to process payments for products or services. We may also reference your order history when determining products and services of interest.
Third party profile information - The information is only used to present relevant content to you via your social network.
Storing your personal info - Cookies.
So, what are they all about? Well, they help a website recognise and remember you. These cookies can remember you on a short term (session) or long-term (persistent) basis. Don’t worry, cookies can’t harm your computer, they just store a simple text file on your device which is called upon if/when you next visit the site.
How do they help?
They ensure our site work best for you, enhancing your visit. They remember your settings and improve the speed and security of our site. It also makes it handy for sharing pages via your social channels. There’s no sharing of personal info, collecting of data or passing it onto other networks. It’s all about giving you the best possible site experience.
If cookies are disabled on your computer, your experience on our site won’t be as we’d imagined it for you. If you’d still prefer to kick the cookies to the curb, check out details of how to restrict or delete here - www.allaboutcookies.org.
Copyright & Trademark
All trademarks, logos and manner of copyright protected material displayed on this site are owned by www.fancykids.com and therefore can only be used by us (unless we give you express permission). This included the likes of intellectual property rights, website and graphic design, as well as source code used to create our wonderful website.
When you access and enjoy your visit to our site, you’re agreeing to do so on a personal and non-commercial basis. Don’t go downloading, copying or storing our copyrighted material.
Disclaimer & Limitations of Liability
To the fullest extent permitted by law and save as provided above, LDA Investments Ltd. t/a Fancy Kids shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of LDA Investments Ltd. t/a or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or any other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While LDA Investments Ltd. t/t Fancy Kids uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and LDA Investmenst Ltd. t/a Fancy Kids will not be responsible for any errors or omissions or for the results arising from the use of such information.
While LDA Investments Ltd. t/a Fancy Kids takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
The entire liability of LDA Investments Ltd. t/a Fancy Kids under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
LDA Investments Ltd. t/a Fancy Kids will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
LDA Investments Ltd. t/a Fancy Kids may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Fancy Kids.
Law and Jurisdiction
This terms and conditions and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with English law. All disputes arising from these terms and conditions or any contracts of sale governed by them shall be settled by the competent court in England and you hereby irrevocably submit to the exclusive jurisdiction of the English courts. However, LDA Investments Ltd. t/a Fancy Kids reserves the right to bring any dispute before any foreign court of competent jurisdiction.