FAQs

 

We aim to make your Fancy Kids experience as fun and fuss-free as possible. That’s why we’ve put all our common service and delivery queries in one place.

Can’t find the info you need? No problem, simply email us at hello@fancykids.com and we’ll get right back to you with an answer.

 
 
Where do you deliver to?

Anywhere and everywhere pretty much. We’re based in London but deliver to happy customer through the world from Europe to the United States. We work with a collection of fantastic courier services to ensure your order gets to you as fast and securely as possible.

 
How can I change my delivery address?

You'd just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our UK offices. If your items have already been dispatched, changing your delivery address isn't usually possible and you may be charged for arranging redelivery.

 
How much does delivery cost?

Have a look at our Shipping section for estimated delivery costs for your area of the world.

 
How long will delivery take?

Our standard delivery time is next working day for UK orders. All overseas orders are subject to varied delivery periods, please see our Shipping Page for more details of costs to your part of the world.

 
What payment method do you accept?

We accept all major credit and debit cards, including Visa Credit, Visa Debit, Mastercard and American Express.

 
What is your return process?

We operate a super simple return process. Just let us know you wish to return any purchase by emailing our team - hello@fancykids.com and we’ll talk you through next steps. Have a look at our Returns page for more info.

 
Can I exchange my item?

Of course you can. Just like the Returns section you can find all the information you need by checking out our Exchange page.

 
Can I track the process of my order?

Yes you can. Once you've placed an order, just login to your account where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.

 
I'm a designer, can I work with you?

We love hearing from and working alongside new talent. Contact our team at hello@fancykids.com and we’ll be in touch.